Chatbase in the News
When Chatbase started its journey in 2016, our goal was to help people more easily analyze and optimize conversational experiences (aka bots). Since then, we've unlocked insights for hundreds of thousands of bots, and billions of messages and intents.
Today, with contact centers emerging as the leading enterprise users of bots, we're applying that experience to help them build AI-powered virtual agents (conversational IVR) by unlocking critical insights about customer interactions. They can use those insights to guide development and ongoing improvements with data -- finding more opportunities to complement human agents, satisfy customers 24x7, and reduce costs.